Shipping policy
Where We Ship From
BambooToothbrushes.com partners directly with a small group of trusted eco-friendly brands. When you place an order, your items ship directly from the brand that makes them.
This allows us to curate the best products without adding extra handling or markups, and helps reduce unnecessary packaging and emissions.
Because we work with multiple brand partners, items in the same order may ship separately and arrive in more than one package.
Processing Times
Most orders are processed within 1 to 3 business days.
Once your order ships, you will receive a shipping confirmation email with tracking information.
Processing times may vary slightly depending on the specific brand fulfilling your order, weekends, holidays, or peak demand periods.
Shipping Times
Typical delivery times within the United States are:
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Standard shipping: 3 to 7 business days after processing
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Expedited options may be available at checkout depending on the brand
International shipping availability and delivery times vary by product and destination.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your order.
We aim to offer free shipping promotions whenever possible and may run site-wide free shipping thresholds during select periods.
Order Tracking
Once your order ships, you will receive a tracking link via email.
If your order ships in multiple packages, you will receive separate tracking numbers for each shipment.
Delays and Issues
While most orders arrive on time, occasional delays can occur due to carrier issues, weather, or high seasonal volume.
If your order appears delayed or tracking has not updated for several days, please contact us and we will gladly help look into it with the brand partner.
Incorrect Address
Please double-check your shipping address before placing your order.
We are not responsible for orders delivered to an incorrect or incomplete address provided at checkout. If an order is returned to the sender due to address issues, reshipping fees may apply.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, contact us within 7 days of delivery or expected delivery. We will work directly with the brand partner to resolve the issue as quickly as possible.
Questions
If you have any questions about shipping, feel free to reach out to our support team at:
We are always happy to help.